Terms of Service
Warranty Policy
Privacy Policy
MC Precision Dental Lab Terms of Service
Effective Date: April 1st 2026
Acceptance of Cases
Submission of a case to MC Precision Dental Lab constitutes acceptance of these terms and conditions. The prescribing dentist accepts full responsibility for the accuracy of all prescriptions, impressions, digital scans, and clinical information submitted.
Prescription Requirement
All cases must include a completed laboratory prescription signed by a licensed dentist as required by state and federal regulations. MC Precision Dental Lab will manufacture restorations based solely on the instructions provided. Any unclear instructions may delay production until clarification is received.
Turnaround Times
Estimated turnaround times begin once all required materials are received. Turnaround times may vary based on: Case complexity; Case completeness; Material availability; Production volume; Shipping carrier performance. MC Precision Dental Lab is not responsible for delays caused by incomplete case submissions or shipping carriers.
Warranty Policy
MC Precision Dental Lab warrants that all appliances meet our internal quality standards at the time of delivery. This warranty is void if the appliance is altered after delivery, including: Adjustments; Relines; Grinding; Polishing; Repairs; Modifications by the dental office or third party. MC Precision Dental Lab is not responsible for performance issues resulting from post-delivery alterations.
Remake Policy
Cases will be remade at no charge if determined to be the result of a laboratory error. Original appliances may be required for evaluation. Remakes may incur fees if caused by: New impressions or scans; Changes in prescription; Inadequate preparation; Bite changes; Doctor preference changes; Patient damage
Impression & Scan Accuracy Disclaimer
The prescribing dentist is responsible for verifying clinical accuracy prior to patient delivery. MC Precision Dental Lab is not responsible for errors related to distorted impressions; Inaccurate digital scans; Improper bite registrations; Insufficient reduction; Preparation design issues; Soft tissue interference.
Digital Case Policy
For digital workflows: MC Precision Dental Lab relies on the accuracy of submitted STL files and digital data. If design previews are provided and not rejected, they are considered approved for production.
Payment Terms
Invoices will be issued monthly for products and services provided during the preceding month. Payment is due in full by the 15th day of the following month, unless otherwise agreed in writing.
Balances remaining unpaid for more than 30 days after the payment due date may result in an account hold, shipment delays, and suspension of warranty privileges. Balances remaining unpaid for more than 45 days after the due date may be referred for collection, and the account may be converted to collect on delivery (COD) terms.
Warranty coverage is available only to customers whose accounts are in good financial standing. A service charge of 1.5% per month (18% annually), or the maximum rate permitted by applicable law, whichever is lower, may be applied to past-due balances. The customer will be responsible for reasonable costs incurred in collecting unpaid balances, including collection costs and attorneys’ fees, to the extent permitted by law.
Shipping Policy
MC Precision Dental Lab uses third-party shipping providers such as FedEx and UPS. The laboratory is not responsible for: Shipping delays; Lost packages; Carrier damage. Shipping insurance is recommended for high-value cases.
Case Evaluation Period
Any concerns regarding fit or quality must be reported within 10 business days of delivery. Cases reported after this period may not qualify for warranty or remake consideration.
Limitation of Liability
MC Precision Dental Lab liability is limited solely to the repair or remake of the appliance. MC Precision Dental Lab is not responsible for: Chair time; Clinical expenses; Patient dissatisfaction costs; Lost revenue; Consequential damages.
Case Storage Policy
Unless otherwise requested MC Precision Dental Lab may discard: Physical models; Printed models after 30–60 days. Long-term storage may be available upon request.
HIPAA Compliance
MC Precision Dental Lab maintains HIPAA compliance standards and safeguards protected health information as required by law. The prescribing dentist agrees that all patient information submitted is done in compliance with HIPAA regulations.
Force Majeure
MC Precision Dental Lab shall not be liable for delays caused by events beyond reasonable control including: Natural disasters; Power outages; Equipment failure; Supply chain shortages; Labor disruptions; Carrier delays.
Account Termination
MC Precision Dental Lab reserves the right to refuse or discontinue service to any account for: Nonpayment; Abusive conduct; Repeated non-compliant case submissions; Regulatory concerns.
Product Use Statement
All dental devices are intended for use by licensed dental professionals only. Final clinical evaluation and patient delivery remain the responsibility of the prescribing dentist.
Quality Commitment Statement
At MC Precision Dental Lab, our mission is to deliver consistent, precise, and digitally manufactured restorations through advanced technology, strong clinical partnerships, and continuous process improvement. We view every doctor relationship as a long-term partnership.
MC Precision Dental Lab Warranty & Remake Policy
Effective Date: April 1st 2026
Product Warranty
MC Precision Dental Lab warrants that all restorations and appliances are manufactured according to the prescription provided and meet our internal quality control standards at the time of delivery. If a defect in materials or workmanship is identified, MC Precision Dental Lab will evaluate the case and may repair or remake the appliance at our discretion.
Warranty Limitations
This warranty applies only to appliances that have not been altered after delivery. Any adjustments, relines, repairs, grinding, polishing, or modifications performed by the receiving dental office or any third party will void all warranties and release MC Precision Dental Lab from responsibility for fit, function, or performance.
MC Precision Dental Lab is not responsible for issues resulting from: Alterations made after delivery; Changes to the original prescription; Improper handling or storage; Inaccurate impressions or digital scans; Distorted bite registrations; Insufficient clinical reduction or preparation; Patient misuse or damage; Normal wear.
Doctor Responsibility
The prescribing dentist is responsible for verifying; Impression or scan accuracy; Bite registration accuracy; Adequate tooth preparation; Proper seating and adjustment procedures; Final clinical evaluation prior to delivery to patient. MC Precision Dental Lab fabricates appliances based solely on information provided by the prescribing clinician.
Remake Policy
Remakes requested due to laboratory error will be prioritized and remade at no charge. Remakes requested due to changes in prescription, new impressions, preparation changes, or clinician preference may be subject to additional fees. Cases must be returned with the original appliance when requesting a remake evaluation.
Claim Period
Any concerns regarding fit or quality must be reported within 10 business days of delivery. Requests submitted after this timeframe may not qualify for warranty consideration.
Digital Case Policy
For digital cases, MC Precision Dental Lab relies on the accuracy of submitted STL files and digital records. Approval of digital designs or failure to review design previews constitutes acceptance of the design as submitted.
Liability Limitation
MC Precision Dental Lab’s liability is limited solely to the repair or remake of the dental appliance. Under no circumstances shall MC Precision Dental Lab be responsible for additional clinical costs, chair time, or consequential damages.
Case Storage Policy
MC Precision Dental Lab reserves the right to discard models after 30–60 days unless otherwise requested. All physical models will be returned to the lab or discarded. MC Precision Dental Lab will maintain digital scans of models for 5 Years from date of received.
Payment Warranty Clause
Warranty coverage applies only to accounts in good financial standing.
Shipping Liability Clause
MC Precision Dental Lab is not responsible for delays or damages caused by shipping carriers. MC Precision Dental Lab utilizes advanced digital workflows and manufacturing technology to ensure consistency and precision. Due to the nature of digital manufacturing, minor finishing adjustments may be required clinically.
Privacy Policy
Effective Date: April 1st 2026
MC Precision Dental Lab, LLC (“MC Precision Dental Lab,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and with whom it may be shared when you visit our website, contact us, submit a dental case, request information, or communicate with us by telephone, email, or text message.
Personal Information We Collect
Depending on how you interact with us, we may collect: Your name, job title, dental practice or business name, mailing address, email address, and telephone number. Information submitted through our website forms, account applications, case submissions, pricing requests, emails, telephone calls, and text messages. Billing, payment, transaction, delivery, and account information. Communications between you and MC Precision Dental Lab, including customer-service requests and SMS opt-in or opt-out records. Dental case information supplied by dentists and other dental professionals, which may include a patient’s name or case identifier, prescription, treatment information, photographs, impressions, models, scans, and other information needed to manufacture or service a dental appliance. Technical information collected when you use our website, such as your IP address, browser type, device information, referring pages, pages visited, and cookies or similar technologies.
Please do not submit patient information through a general website contact form unless the form is specifically designated for secure case submission.
How We Use Personal Information
We may use personal information to: Provide dental laboratory products and services. Process dental cases, prescriptions, orders, payments, deliveries, repairs, and account requests. Respond to questions, provide pricing, and communicate about products or services. Send conversational text messages when the recipient has agreed to receive them. Provide order, case, scheduling, delivery, billing, account, and customer-support updates. Maintain business, consent, compliance, and transaction records. Operate, secure, troubleshoot, and improve our website and services. Prevent fraud, misuse, security incidents, and other unlawful activity. Comply with applicable laws, regulations, court orders, and professional obligations. Establish, exercise, or defend legal claims.
How We Share Personal Information
We may share personal information only as reasonably necessary with: Service providers that assist us with website hosting, secure data storage, communications, text-message delivery, payment processing, shipping, information technology, professional services, or other business operations. Dentists, dental practices, authorized staff, suppliers, and subcontractors involved in fulfilling a dental case or providing a requested service. Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required by law or reasonably necessary to protect legal rights, safety, or property. A successor organization in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, subject to applicable privacy requirements. Other parties when you direct us to share the information or give us permission to do so. We do not sell or rent personal information.
SMS Privacy and Consent
If you provide your telephone number and agree to receive text messages, MC Precision Dental Lab may send you conversational messages concerning inquiries, dental cases, orders, scheduling, delivery, billing, accounts, or customer support.
SMS consent is not shared with third parties or affiliates. We do not share, sell, rent, or disclose SMS opt-in information, mobile telephone numbers, or text-message consent to third parties or affiliates for their marketing or promotional purposes.
We may provide limited information to service providers that help us deliver and manage text messages. Those providers may use the information only to perform services for MC Precision Dental Lab and not for their own marketing.
Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to opt out of text messages. Reply HELP for assistance. Opting out of text messages will not prevent us from communicating with you through other methods when appropriate.
Agreeing to receive text messages is not a condition of purchasing goods or services.
Dental Case Information
MC Precision Dental Lab primarily provides services to dentists and other dental professionals. Dental practices are responsible for determining what patient information may be disclosed to us and for providing any notices or obtaining any permissions required by applicable law.
When we receive protected health information while providing services to a covered healthcare provider, we handle that information in accordance with applicable law and any business associate agreement governing the relationship. This Privacy Policy does not replace a dental practice’s own privacy notice or Notice of Privacy Practices.
Cookies and Website Information
Our website or its service providers may use cookies and similar technologies to operate the site, remember preferences, measure site performance, and help maintain security. You may be able to restrict cookies through your browser settings, although some website features may not function correctly afterward.
Data Retention
We retain personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and consent records, complying with legal obligations, resolving disputes, and enforcing agreements.
Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, storage system, email, or text-message service can be guaranteed to be completely secure.
Your Choices
You may: Reply STOP to an MC Precision Dental Lab text message to withdraw SMS consent. Reply HELP for text-message assistance. Contact us to request that we update or correct your contact information. Adjust cookie controls through your browser. Unsubscribe from optional marketing communications by following the instructions in the communication. Some information may need to be retained for legal, compliance, transaction, dental-case, or recordkeeping purposes.
Children’s Privacy
Our website and services are intended for dentists, dental professionals, and other adults. We do not knowingly collect personal information directly from children through our website.
Patient information concerning a minor may be provided by an authorized dental professional as part of a dental case. Such information is handled as dental case information and is used only to provide the requested services and meet applicable obligations.
External Websites
Our website may contain links to websites operated by other organizations. We are not responsible for the privacy practices, content, or security of those websites. Please review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any revised version will be posted on this page with a new effective date. Your continued use of our website or services after a revision is posted is subject to the updated policy.
Contact Us
If you have questions about these Terms of Service, Warranty or Privacy Policy or our privacy practices, contact:
MC Precision Dental Lab, LLC
Ohatchee, Alabama
Office: (256) 212-0318
Website: https://mcprecisiondl.com/
Contact page: https://mcprecisiondl.com/contact/